GENERAL CONDITIONS OF SALE AND CONTRACTING

By accepting the purchase, the client declares to accept fully and without reservation all of these General Conditions.

This section establishes the contracting and acquisition of products through the site https://www.aloeshop.com/ owned by Jose Vicente Planells Arranz (hereinafter aloeshop.com)

By accepting this contract, the consumer and / or user (hereinafter customer) accepts the following:

That is a person with sufficient capacity to hire.

That you have read, understand and accept without reservation and each of the points of these general conditions

That assumes all established obligations.

Aloeshop.com is not intended to process data for minors. aloeshop.com only sells to persons of legal age according to Spanish legislation (article 315 of the Civil Code).

 

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website of https://www.aloeshop.com/.

Aloeshop.com reserves the right to modify the contractual offer, constituted by these general conditions and the list of products and their prices, at any time, although these modifications will not be made with the contracts already made by the consumer and / or user previously. Therefore, its reading is recommended before proceeding with the purchase of any product / service offered.

 

IDENTITIES OF THE PARTIES

On the one hand, Jose Vicente Planells Arranz (hereinafter aloeshop.com) (Owner of the website https://www.aloeshop.com/) with CIF 22699617C as supplier of the products contracted by the consumer and / or user, with domicile social in C / Partida avellan, nº26 with zip code 46392 Siete Aguas (Valencia) Spain, contact address aloeshop@aloeshop.com and telephone (+34) 667672406.

On the other hand, the customer, registered on the website and whose purpose is to be a consumer and / or user of the same and / or contract the products of aloeshop.com

 

COMMUNICATION AND CONTACT

For communications purposes, aloeshop.com offers the following means to the client:

Email: info@aloeshop.com

Telephone: 667672406

Postal address C / Partida Avellan, nº26 with zip code 46392 Siete Aguas (Valencia) Spain.

Commercial Registry Valencia Volume 10085, Book 7367, Folio 125, Page V-169468

 

Contact and user support form

Communications made between the client and aloeshop.com by such means will be considered effective and valid for all purposes.

CUSTOMER RESPONSIBILITY

The client is obliged to make a lawful use of the website and the services provided therein, respecting the current legislation and refraining from damaging the rights and interests of third parties and aloeshop.com

The client is responsible for the veracity of the data that he provides to aloeshop.com, therefore he responds to the consequences that could be caused by providing false or erroneous data on this website.

The client must respect and accept the general contracting conditions, and the legal and privacy notices established in this website.

Failure to comply with the foregoing may result in the withdrawal or cancellation of services by aloeshop.com without prior notice and without the right to compensation, as well as at the start of legal actions to which you were entitled to go to aloeshop.com.

RESPONSIBILITY OF ALOESHOP.COM.

aloeshop.com is committed to respecting the obligations established in these general contracting conditions on time and in an established manner.

For any information or to solve doubts, the client will have the form established for this purpose in the “customer service” section either by phone 667672406, or via email to the email address info@aloeshop.com indicating the order number or establishing your query.

 

LANGUAGE

The language in which the relationship with the client is perfected will be Spanish.

OBJECT OF THE CONTRACT (DESCRIPTION OF THE PRODUCTS AND SERVICES)

The purpose of this contract is to regulate the relationship between aloeshop.com and the customer at the moment in which he gives his consent during the contracting process by accepting the corresponding box. (Box that, prior to acceptance, will inform about these general conditions, legal notice and privacy policy of this website).

The contractual relationship of purchase sale will entail delivery in exchange for a certain price on the website of a product.

 

CONTRACTING PROCEDURE

The purchase of aloeshop.com products can be made as established in the link of how to buy.

 

SHOPPING IN ALOESHOP.COM

To make any purchase in our online store you must register as a customer, filling out a small form with your personal data, contact information and shipping data. Once registered you can place your order by adding the products you want to the shopping cart. Or you can contact us by phone giving us the references of the items, by phone you can only place orders with payment on delivery, or bank transfer.

The forms of payment accepted in aloeshop.com are cash on delivery, Card, and bank transfer. For payment methods such as card, or bank transfer, the order must necessarily be made online in order to ensure adequate and confidential treatment of your personal data such as card details, codes or account number.

The minimum order is 0.01 euros in products. Orders at € 0.00 are programming errors, so it is not considered an order and will not be sent.

At the end of your purchase, you will receive an e-mail with the confirmation of your order. Check your purchase and shipping information in order to communicate any changes as soon as possible before the order leaves our facilities.

The customer can check the status of his order at any time, accessing his personal area.

Orders will be sent accompanied by a purchase ticket or invoice, if indicated by the customer, to the address provided by the customer when making the purchase.

 

PRODUCTS

The product catalog is presented with a file detailing the main features (image, description, availability and sales price with VAT included. Transportation costs are not included in the prices of our products. Offers are mentioned date of expiration, as well as payment methods and other values.

 

AVAILABILITY OF PRODUCTS

In case you do not have availability of a product included in your order aloeshop.com, you will notify the user via e-mail or by phone, being able to agree on partial delivery if you had purchased more products, or the cancellation of the order before making the shipment.

The refund of the amount will be made within a maximum period of 3 business days.

PRODUCTS OFFERED

The main characteristics of each product are described in their corresponding files or sections. (Features, price, offers, discounts, etc.).

The offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer and its validity.

The sale of products will only take place in Spanish peninsular territory and the Balearic Islands. aloeshop.com will not make sales to Canary Islands, Ceuta or Melilla.

Descriptions of the products published on the website are made based on the information provided by the suppliers of aloeshop.com.

The photographs of the products, or videos related to them that are published on aloeshop.com may vary in color depending on the resolution setting of your monitor / computer.

You are expressly informed that the described articles of luck / protection etc ... should not be used to replace the treatments of professionals such as doctors or psychologists.

For any information about the order, the customer will have the form established for this purpose in the “customer service” section either by phone 667672406, or via email to the email address info@aloeshop.com indicating the order number that was assigned in the purchase confirmation email.

 

PRICE AND TERM OF VALIDITY OF PRODUCTS

The customer accepts that the economic valuation of some of the products may vary in real time. As a consequence, the price to be applied will be the one in force on the date the order was placed. Notwithstanding the foregoing, said final price will be communicated to the customer in the electronic purchase process beforehand and before it proceeds to formalize its acceptance of the purchase.

The prices indicated for each product include the Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€).

In the prices indicated on the products, unless expressly stated otherwise, they do not include shipping costs, shipping insurance or any other additional services and annexes to the product or service purchased.

These expenses cannot be calculated beforehand because they are calculated based on the territory to which the order is sent as well as its weight and size.

The customer can check and calculate the total price of the product with the exact breakdowns before proceeding to formalize the payment in the process of buying the website.

The prices are valid except for error and issuance, those wrong prices the company reserves the right not to send it.

 

BILLING

Any payment made aloeshop.com will entail the issuance of an invoice or purchase ticket to which you have purchased a product / service.

Said invoice or purchase ticket will be automatically sent to the email address provided by the customer in the purchase / registration process or in the product box.

 

WAY TO PAY

1) With credit card. Through this means of payment, the customer will have to provide his card number, expiration date and CVV number to the BBVA Bank's encrypted system. In this case, your data will be encrypted and sent under secure server to the virtual POS of Santander Elavon bank. This procedure does not provide the card number to aloeshop.com.

SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access of data. To achieve these purposes, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls.

 

2) By bank transfer: The customer to make the payment through this method must make a bank transfer (determining the order reference in the concept) within a maximum period of 3 business days from the completion of the order. In this payment method, the order will be sent when the transfer is effective in the aloeshop.com account, which depending on the bank can take up to three days, however if the customer advances the receipt via email to: orders @ aloeshop. com will proceed to prepare your order to expedite the shipment, but not its delivery.

Aloeshop.com reserves the right to cancel the order if you have not received confirmation of the transfer after this period, maximum 3 days. The bank account will be shown to the customer at the moment he chooses this payment method.

 

Minimum age

 

Aloeshop.com reserves the right not to send the product to people under 18. Minors may not purchase any product from this store online.

Aloeshop.com on behalf of Jose Vicente Planells Arranz informs the user that the processing of all personal data is carried out in accordance with the provisions of Organic Law 15/1999, of December 13 on Data Protection and with the Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data.

SHIPPING, DEADLINES AND DELIVERY ORDERS

The product will be considered delivered to the customer at the time it is available to the customer and it is signed by it to the transport agency.

The delivery of the orders will be made at the delivery address freely designated by the customer in the registration / purchase process once the payment has been executed and confirmed.

For all types of deliveries, we have these contracted services:

In case of absence of the recipient: Immediate location: if the customer is not at the address of delivery of the order, immediately the carrier will contact him directly.

Second attempt to deliver the package: The carrier returns for the 2nd time to the delivery address of the order, in case the 1st time is absent.

Confirmation of delivery to sender: SMS notifications. The carrier will confirm delivery or any shipping situation at the same time it occurs.

Under no circumstances will aloeshop.com be liable when the delivery of the product does not take place as a result of the data provided by the customer being false, inaccurate or incomplete, or when the delivery cannot be made for reasons beyond the control of the entity in charge. of the shipment, as it is, the absence of the recipient.

 

Shipping Zones:

 Shipping company Typsa Shipping cost up to € 50 Shipping cost over € 50.01 shipping delivery date

Peninsula shipping 6.50 free 24/48 hours

Shipping Balearic Islands 9.95 Consult 5-7 days

Shipping Canary Islands 710 days

  

Other Peninsula and Portugal and Shipping Payments:

 

 

Shipping company Typsa Shipping cost up to € 50 Shipping cost over € 50.01 shipping delivery date

Peninsula shipping 6.50 free 24/48 hours

Shipping Balearic Islands 9.95 Consult 5-7 days

Shipping Canary Islands 710 days

 

If you place an order over € 50, the shipping costs are € 0 (FOR PENINSULA) (Only shipments from Monday to Friday) OPTION OF FREE SHIPPING:

In order to meet these delivery dates, you must adhere to the following:

Holidays are not sent packages.

If you choose Deliveries 24/48 hours Peninsula store products:

Orders received before 2:00 pm will be shipped the same day. Those received after that time will be sent the next day, with which, the order would leave the warehouse the next day and the delivery time would be 48 hours only the orders that are in stock at the store, for orders that are not available Stock may take 5-10 business days.

If your order is placed on a Friday from 12:00 noon, on a Saturday, or Sunday or holiday, the order will be dispatched and shipped the next business day. For example, if the order is placed on Friday afternoon, Saturday or Sunday, it will be processed and shipped on Monday, so the package will be received on Tuesday.

 

Availability in stock (if a product is sold out, it will be communicated to the customer and cannot be sent until confirmation of its replacement)

The bank transfer payment method: (if the customer makes the payment by bank transfer, the order will be sent when the transfer is effective in the aloeshop.com account, depending on the bank the time it takes to pay it is between one and three days, however if you send us the receipt via email to: info@aloeshop.com we can have your order ready to expedite the shipment, in case of not receiving the transfer within a maximum period of 3 business days, we will understand that it is not interested and the order will be canceled.

Other information:

In case the package cannot be delivered due to force majeure (weather, strikes ...) aloeshop.com is not responsible for the delay that may arise.

 

On designated dates, as a campaign of Kings, Mother's Day ... some delay may arise.

 

For all types of deliveries, we have these contracted services:

 

In case of absence of the recipient: Immediate location: yes you. is not in the address of delivery of the order, immediately the carrier will contact you. directly.

 

Second attempt to deliver the package: The carrier returns for the 2nd time to the delivery address of the order, in case the 1st time is absent.

 

Confirmation of delivery to sender: SMS notifications. The carrier will confirm the delivery or any situation of your shipment at the same time it occurs.

 

Breakage Insurance: in the event that the package during its transport suffers any breakage, aloeshop.com is not responsible if the insurance has been contracted by the client.

Return policy

 

DEFECTIVE PRODUCT IN DELIVERY

In the event that the product is damaged by transport, the customer must indicate it on the delivery note of the carrier or on the PDA to the firm. aloeshop.com is not responsible but the insurance has been contracted by the client.

If, after reviewing the order, the client observes differences between the material received and the delivery note, or the order is damaged by any blow, he must contact aloeshop.com in the shortest possible time, using the contact form established for this purpose. in the section "customer service" or to the electronic mail orders@aloeshop.com, or by phone to the number (+34) 667672406 from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m. : 30 indicating the order or invoice number, photos of the incident and details of the anomalies.

Once we receive the communication of this incident, from our warehouse we have to replace the product to be sent again without cost to the customer.

 

In the event that the client does not communicate it at that time, aloeshop.com cannot be held responsible for the damages suffered by breakage during transport, because the insurance would not cover it.

In articles related to Beauty and Health or sealed goods that are not suitable to be returned for reasons of health or hygiene protection, returns are not allowed except for defective items or that have been received with transport damage, which in This case, as we mentioned in the previous paragraph, should notify you as soon as possible.

 

CANCELLATIONS

 

If once you have made the purchase you want to cancel an order that has not yet been issued, it can be done as long as it is indicated by the contact form established for this purpose in the “customer service” section or in writing to the email address info @ aloeshop.com, customer service form or by phone at the number (+34) 667672406 indicating the number of the order you wish to cancel.

 

RIGHT OF WITHDRAWAL

 

The consumer and / or user will have a period of 14 calendar days from the date of receipt of the product for the return of the same without indicating the reason and without incurring any cost except the expenses related to the shipping that will be assumed by the consumer and / or user. In any case, the product must be returned in its original packaging and in perfect condition.

No returns will be accepted after 14 calendar days from receipt of the order.

Previously, the client must indicate his intention by email addressed to info@aloeshop.com, indicating in the Subject field: "Return", or by calling (+34) 667672406, where we will indicate the procedure to follow.

 

You can use the model withdrawal form that you can get at the following link (right withdrawal form) although its use is not mandatory. Complete and forward this form only if you wish to exercise your right of withdrawal in relation to the contract or by mail or email.

 

For communications purposes, aloeshop.com offers the following means to the client:

Commercial Name: aloeshop.com Jose Vicente Planells Arranz

 

Email: info@aloeshop.com

 

Telephone: (+34) 667-672-406

 

Postal address C / Partida Avellan, nº26 with zip code 46392 Siete Aguas (Valencia) Spain.

 

Warehouse Address: Victor Pradera Street Nº 7 / Bajo 46920 Mislata Valencia

 

From the date on which he communicates his decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return the acquired good in perfect condition along with a copy of the purchase and original invoice of the certificate of authenticity.

aloeshop.com will promptly communicate to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the instructions of the shipment by the consumer and / or user. Upon receipt of the product or the consumer and / or user has presented reliable proof of the return of the good, aloeshop.com will deliver unduly delays the sums delivered by the consumer and / or user.

The refund of the money will be made in the same way as the order was paid.

The following exceptions are established in the exercise of the right of withdrawal and that are expressly included in the Law on consumers and users, which are, among others:

The supply of goods made according to the specifications of the consumer and / or user or clearly customized.

 

The supply of goods that may deteriorate or expire quickly.

The supply of sealed goods that are not suitable for return for reasons of health or hygiene protection and that have been unsealed after delivery.

 

The supply of goods that after their delivery and taking into account their nature have been mixed indissociably with other goods.

IMPORTANT Swimsuits, Underwear (sports bras, panties, boxer, etc.) or health products and personalized items are not subject to change for hygiene reasons unless they have not been unsealed.

 

Process:

 

To exercise their right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do so, they will fill in the form established for this purpose in the “customer service” section or make another type of unequivocal declaration in which they indicate Your decision to withdraw from the sales contract.

Whether by one means or another, your communication must contain the following information:

Your identifying information: full name and address

Order number on the invoice that has been sent to you along with the purchased good

Description of the acquired good

Your willingness to withdraw from the sales contract

Communication Date

If you send your request by non-electronic means (for example, postal mail), it must be signed.

From the date on which he communicates his decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return the acquired good in perfect condition along with a copy of the purchase and original invoice of the certificate of authenticity.

Aloeshop.com will promptly communicate to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the instructions of the shipment by the consumer and / or user. Upon receipt of the product or the consumer and / or user has presented reliable proof of the return of the good, aloeshop.com will deliver unduly delays the sums delivered by the consumer and / or user

 

The refund of the money will be made in the same way as the order was paid.

 

APPLICABLE GUARANTEES

All products offered through the website are completely original, unless otherwise indicated in their description.

All of them have a guarantee period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

COMPLAINT FORMS

In the postal address C / Partida Avellan, nº26 with zip code 46392 Siete Aguas (Valencia) Spain, the consumer and / or user has available complaint forms, according to the regulations in this area. Notwithstanding the foregoing, the consumer and / or user may, in any case, request the referral of the same through the contact form established for this purpose in the section "customer service" or to the email address info@aloeshop.com, form of Customer Support.

 

FIRE AND APPLICABLE LAW

These conditions will be governed by Spanish law in the event that any conflict or discrepancy arises in the interpretation or application of these general conditions, in front of a consumer, the competent courts will be those of the domicile of the latter.

 

In the case of a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Valencia (Spain).

Conditions of Access and Use

 

The conditions of access to the website are subject to the legal provisions in force at all times as well as to the principles of good faith and lawful use by the User, expressly and strictly prohibiting any type of action that could be detrimental or detrimental to our online or third party store.

The website does not require prior subscription for simple navigation, access or use of the service in question. On the contrary, for the access to certain contents and services, the previous subscription and its corresponding registration as User (from now on Registered User) will be required.

User register

 

PRIVACY AND DATA PROTECTION

In accordance with Law 15/1999 on Personal Data and Law 34/2002 of the Information Society (LSSICE) we inform you that:

 

There are different ways for your personal or commercial data to go to our file and therefore different purposes and uses of your data in the future, always with your consent:

Subscription to newsletters: By registering on the website you will be subscribed to our newsletters and the purpose will be to send you any type of information about ALOESHOP (promotions, discounts, new products, offers, corporate information, ...), hereinafter GENERAL INFORMATION.

 

Contact or Consultation Form: If you give your consent before sending the query or contact form your data will be part of our file in order to send you the requested information.

 

REGISTRATION: If you give your consent before sending the registration form as a user, your data will be part of our file and the purpose will be to identify you in future accesses using the assigned keys and send you GENERAL INFORMATION about Jose Vicente Planells Arranz

 

At any time you can go to info@aloeshop.com, to rectify your preferences regarding the information to be received or the desire not to receive any information, or change your personal data, the address for sending the information, ...

 

The subscription to receive GENERAL INFORMATION or of any kind is always automatic from any communication you receive, from the user's private area, or by sending an email to info@aloeshop.com. The subscription can always be made directly by inserting the mail in the SUBSCRIPTION box or by sending an e-mail to info@aloeshop.com.

 

E-mail shipments to info@aloeshop.com or by postal mail for changes in data, registration or cancellation will require identification.

 

The enjoyment of the status of REGISTERED USER will always require the inclusion of your data in our file, with the priority purpose of IDENTIFYING you through your personal access codes, the consent to receive GENERAL INFORMATION OR OF ANOTHER TYPE will be of your choice.

 

So:

If you have registered and / or subscribed or have given your consent in any of the existing contact forms at: aloeshop.com, your data will become part of an automated file owned by Agencia Comercial Exportadora de Cosmética Natural Orgánica, SL in order to identify you in the case of registration as a user, keep you informed in case of subscription and send you commercial information about Jose Vicente Planells Arranz. In any case, and provided you have agreed to receive this type of information. You have the right to access this file for information, rectification or, where appropriate, cancellation of your data whenever you wish.

 

If your data has been collected for the use of any information service that does not require registration or subscription and you have not given your consent to receive future promotions and news information from Jose Vicente Planells Arranz, these will be deleted once the query or information requested has been resolved. , that is, they will not be stored in our Database.

 

RIGHT OF WITHDRAWAL (RETURN)

The customer will have 14 calendar days to communicate their right to return a product. No returns will be accepted after 14 calendar days from receipt of the order.

 

Previously, the client must indicate his intention by email addressed to aloeshop@aloeshop.com, indicating in the Subject field: "Return", or by calling 667672406, where we will indicate the procedure to follow.

 

- The product will be returned in perfect condition, if possible in its original packaging.

 

- We appreciate that the returns arrive with the original invoice or purchase ticket.

 

- The buyer must meet the direct return costs and, where appropriate, compensate the damage of the object of the purchase. The return costs are borne by the customer or consumer.

 

- The buyer must send the product or products back to our facilities, which will be indicated when the return is processed.

 

In the event that the customer receives the product in poor condition due to transportation, you must notify us immediately.

 

Once the merchandise is received, the money will be returned through the same payment method that I carry out, except for the orders paid by Cash on delivery, the money will be returned by bank transfer or replaced by other products if the The customer prefers it (shipping costs when replacing the product are paid by the customer). The return of the money will be made within a period of no more than 14 days after receiving the item or items to be returned. In no case will the amount of the purchase be paid, until verifying the perfect state of the merchandise and "packaging" of the product in our facilities for verification, in case it is the case of non-return products or they would have suffered a depreciation of its value for improper use.

 

As these products are subject to exclusion from the right of withdrawal for reasons of health or hygiene protection, the return may not take place in any case if the products were manifestly subject to use, except for products with a manufacturing defect. They should be returned preferably in their original packaging and in perfect condition, because the goods could suffer some depreciation of their value.

 

Exclusion of the Right of Withdrawal

There is no right of withdrawal, among other things, in the case of contracts to:

 

- The supply of sealed goods that have been unsealed after delivery and, therefore, are not suitable for return for reasons of health or hygiene protection.

 

Due to the nature of the products offered on our website, most likely to be included in the EXCLUSION of the right of withdrawal, consult your possible return if they have been previously manipulated.

 

In case of receiving a broken or damaged condition, we would like you to notify us as soon as possible to give you a quick solution.

 

EXCLUSION OF RESPONSIBILITIES

 

 

Aloeshop.com is not responsible in the event of any of the following cases:

 

• Error on the part of the client when entering his data in the form of registration or order in his account.

 

• Incorrect or bad faith use of the services offered in the online store by the user.

 

• Lack of diligence of the user in the custody of their access codes or their own personal data.

 

• Delay or non-receipt by the customer of the order confirmation by e-mail, or any other anomaly during the purchase process caused by network problems or the electronic device used by the customer to connect.

 

• Unauthorized access to aloeshop.com systems that are impossible to detect due to the security measures implemented by the company and its suppliers.

 

• Any other fact or situation that is not reflected in these General Conditions and that is not attributable to the acts, decisions or will of the staff of aloeshop.com is exceptional, fortuitous or force majeure.

 

 

 

In any case, aloeshop.com undertakes to try to solve the problems that may arise to arrive at a quick and satisfactory solution of the incidents, to the extent of its possibilities.