SHIPPING AND RETURNS POLICY

Shipping Company Typsa

Cost Up to 50€ Shipping Cost Over  50.01 € Shipping Delivery Date
Shipping Peninsula 6,50

Free

24/48 Hours 
Shipping Balearic Islands 9,95 Consult 5-7 Days
Shipping to the Canary Islands 7-10 Days

 

FREE SHIPPING COSTS OPTION:

If you place an order over 50€, shipping costs are 0€ (FOR PENINSULA) (Only shipments from Monday to Friday)

 In order to meet these delivery dates, you must adhere to the following:

 Holidays are not sent packages.

 If you choose Deliveries 24/48 hours Peninsula store products:

Orders received before 2:00 pm will be shipped the same day. Those received after that time will be sent the next day, with which, the order would leave the warehouse the next day and the delivery time would be 48 hours only the orders that are in stock at the store, for orders that are not available Stock may take 5-10 business days.

 

If your order is placed on a Friday from 12:00 noon, on a Saturday, or Sunday or holiday, the order will be dispatched and shipped the next business day. For example, if the order is placed on Friday afternoon, Saturday or Sunday, it will be processed and shipped on Monday, so the package will be received on Tuesday.

 Availability in stock (if a product is sold out, it will be communicated to the customer and cannot be sent until confirmation of its replacement)

 The bank transfer payment method: (if the customer makes the payment by bank transfer, the order will be sent when the transfer is effective in the aloeshop.com account, depending on the bank the time it takes to pay it is between one and three days, however if you send us the receipt via email to: info@aloeshop.com we can have your order ready to expedite the shipment, in case of not receiving the transfer within a maximum period of 3 business days, we will understand that it is not interested and the order will be canceled.

Other information:

In case the package cannot be delivered due to force majeure (weather, strikes ...) aloeshop.com is not responsible for the delay that may arise.

On designated dates, as a campaign of Kings, Mother's Day ... some delay may arise.

For all types of deliveries, we have these contracted services:

In case of absence of the recipient: Immediate location: yes you. is not in the address of delivery of the order, immediately the carrier will contact you. directly.

Second attempt to deliver the package: The carrier returns for the 2nd time to the delivery address of the order, in case the 1st time is absent.

Confirmation of delivery to sender: SMS notifications. The carrier will confirm the delivery or any situation of your shipment at the same time it occurs.

Breakage Insurance: in the event that the package during its transport suffers any breakage, aloeshop.com is not responsible if the insurance has been contracted by the client.

 

RETURN POLICY

DEFECTIVE PRODUCT IN DELIVERY

In the event that the product is damaged by transport, the customer must indicate it on the delivery note of the carrier or on the PDA to the firm. aloeshop.com is not responsible but the insurance has been contracted by the client.

 If, after reviewing the order, the client observes differences between the material received and the delivery note, or the order is damaged by any blow, he must contact aloeshop.com in the shortest possible time, using the contact form established for this purpose. in the section "customer service" or to the electronic address orders@aloeshop.com, or by phone to the number (+34) 96 118 01 33 from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. 00 to 20:30 indicating the order or invoice number, photos of the incident and details of the anomalies.

Once we receive the communication of this incident, from our warehouse we have to replace the product to be sent again without cost to the customer.

 In the event that the client does not communicate it at that time, aloeshop.com cannot be held responsible for the damages suffered by breakage during transport, because the insurance would not cover it.

In articles related to Beauty and Health or sealed goods that are not suitable to be returned for reasons of health or hygiene protection, returns are not allowed except for defective items or that have been received with transport damage, which in This case, as we mentioned in the previous paragraph, should notify you as soon as possible.

CANCELLATIONS

If once you have made the purchase you want to cancel an order that has not yet been issued, it can be done as long as it is indicated by the contact form established for this purpose in the “customer service” section or in writing to the email address info @ aloeshop.com, customer service form or by phone at the number (+34) 667672406 indicating the number of the order you wish to cancel.

 

RIGHT OF WITHDRAWAL

The consumer and / or user will have a period of 14 calendar days from the date of receipt of the product for the return of the same without indicating the reason and without incurring any cost except the expenses related to the shipping that will be assumed by the consumer and / or user. In any case, the product must be returned in its original packaging and in perfect condition.

No returns will be accepted after 14 calendar days from receipt of the order.

Previously, the client must indicate his intention by email addressed to info@aloeshop.com, indicating in the Subject field: "Return", or by calling (+34) 667672406 where we will indicate the procedure to follow.

You can use the model withdrawal form that you can get at the following link (right withdrawal form) although its use is not mandatory. Complete and forward this form only if you wish to exercise your right of withdrawal in relation to the contract or by mail or email.

 For communications purposes, aloeshop.com offers the following means to the client:

 Commercial Name: aloeshop.com Jose Vicente Planells Arranz

 Email: info@aloeshop.com

Telephone: (+34) 667672406

Postal address C / Partida Avellan, nº26 with zip code 46392 Siete Aguas (Valencia) Spain.

Warehouse Address: Victor Pradera Street Nº 7 / Bajo 46920 Mislata Valencia

 

From the date on which he communicates his decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return the acquired good in perfect condition along with a copy of the purchase and original invoice of the certificate of authenticity.

aloeshop.com will promptly communicate to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the instructions of the shipment by the consumer and / or user. Upon receipt of the product or the consumer and / or user has presented reliable proof of the return of the good, aloeshop.com will deliver unduly delays the sums delivered by the consumer and / or user.

The refund of the money will be made in the same way as the order was paid.

The following exceptions are established in the exercise of the right of withdrawal and that are expressly included in the Law on consumers and users, which are, among others:

The supply of goods made according to the specifications of the consumer and / or user or clearly customized.

 

The supply of goods that may deteriorate or expire quickly.

The supply of sealed goods that are not suitable for return for reasons of health or hygiene protection and that have been unsealed after delivery.

The supply of goods that after their delivery and taking into account their nature have been mixed indissociably with other goods.

 

IMPORTANT Swimsuits, Underwear (sports bras, panties, boxer, etc.) or health products and personalized items are not subject to any change for hygiene issues unless they have not been unsealed.

Process:

 To exercise their right of withdrawal, the consumer and / or user has a period of 14 calendar days. To do so, they will fill in the form established for this purpose in the “customer service” section or make another type of unequivocal declaration in which they indicate Your decision to withdraw from the sales contract.

 Whether by one means or another, your communication must contain the following information:

Your identifying information: full name and address

Order number on the invoice that has been sent to you along with the purchased good

Description of the acquired good

Your willingness to withdraw from the sales contract

 Communication Date

If you send your request by non-electronic means (for example, postal mail), it must be signed.

From the date on which he communicates his decision to withdraw from the contract, the consumer and / or user has a period of 14 calendar days to return the acquired good in perfect condition along with a copy of the purchase and original invoice of the certificate of authenticity.

Aloeshop.com will promptly communicate to the consumer and / or user by mail the acknowledgment of receipt of said withdrawal, with the instructions of the shipment by the consumer and / or user. Upon receipt of the product or the consumer and / or user has presented reliable proof of the return of the good, aloeshop.com will deliver unduly delays the sums delivered by the consumer and / or user

 The refund of the money will be made in the same way as the order was paid.

 APPLICABLE GUARANTEES

All products offered through the website are completely original, unless otherwise indicated in their description.

All of them have a guarantee period, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

COMPLAINT FORMS

In the postal address C / Partida Avellan, nº26 with zip code 46392 Siete Aguas (Valencia) Spain, the consumer and / or user has available complaint forms, according to the regulations in this area. Notwithstanding the foregoing, the consumer and / or user may, in any case, request the referral of the same through the contact form established for this purpose in the section "customer service" or to the email address info@aloeshop.com, form of Customer Support.

 

FIRE AND APPLICABLE LAW

These conditions will be governed by Spanish law in the event that any conflict or discrepancy arises in the interpretation or application of these general conditions, in front of a consumer, the competent courts will be those of the domicile of the latter.

 In the case of a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Valencia (Spain).

Conditions of Access and Use

 The conditions of access to the website are subject to the legal provisions in force at all times as well as to the principles of good faith and lawful use by the User, expressly and strictly prohibiting any type of action that could be detrimental or detrimental to our online or third party store.

The website does not require prior subscription for simple navigation, access or use of the service in question. On the contrary, for the access to certain contents and services, the previous subscription and its corresponding registration as User (from now on Registered User) will be required.

User register.